Shopping from Chinese e-commerce platforms like AllChinaBuy can be confusing for international buyers. This comprehensive FAQ solves 20+ common pain points regarding address formatting, customs clearance, and logistics tracking to improve your cross-border shopping experience.
Section 1: Address Entry Issues
Q: Why can't I enter my international address during checkout?
A:
Q: Should I write my address in Chinese or English?
A:
Section 2: Customs & Documentation
Q: Do I need to provide ID for customs clearance?
A:
AllChinaBuy will clearly notify you via email if documents are required.
Q: My package was held by customs - what now?
A:
Section 3: Shipping & Tracking
Q: How do I track my AllChinaBuy package?
A:
Note: Allow 12-48 hours for tracking activation after shipment.
Q: Why hasn't my tracking updated in 7 days?
A:
Contact support if no update after 14 days internationally.
Package Status Glossary:
| Status | Meaning |
|---|---|
| "Held at customs" | Requires your action |
| "Arrived at gateway" | In destination country |
| "Outbound scanning" | Left China but not arrived |